Thank You

Your request has been received. We will contact you shortly.

What happens next

  • We will review the details you submitted through the form.
  • If necessary, we may contact you using the email address and/or phone number you provided.
  • If your request is related to online ordering or communication, any commercial electronic messages will be sent in line with Ukrainian e-commerce rules and based on the required consent.

Complaints and out-of-court dispute resolution

If you have a complaint regarding goods/services, you can use the complaint handling and out-of-court dispute resolution routes provided by Ukrainian consumer protection rules. We process consumer complaints in accordance with: Закон України "Про захист прав споживачів", Стаття 38, Стаття 39, Стаття 40, Портал е-покупець.

Privacy and personal data

Personal data collected via forms or booking may be processed for the purpose of responding to your request and providing the service. Processing is performed in accordance with: Закон України "Про захист персональних даних" № 2297-VI and Закон України "Про електронну комерцію".

Ukrainian internet representation

In accordance with the requirement to ensure the functioning of the Ukrainian language as the state language, the website has Ukrainian content available at least to the same extent as other language versions. Reference: Закон України "Про забезпечення функціонування української мови як державної" № 2704-VIII, стаття 27, інтернет-представництва.